Terms of Service

Service Scope

VPNEJ provides network access subscriptions for cross-border connectivity, covering 120+ countries / 250+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes, client access, and subscription status are shown in the user panel.

The service provides network connectivity and does not include accounts, content subscriptions, or usage rights for third-party websites. Access to international websites remains subject to each platform’s regional, account, and payment requirements. Route coverage does not guarantee access to every feature of third-party platforms.

Account and Subscription Rules

No email address is required; an account can be created with a username and password. Keep your password and subscription link secure, and do not share your account credentials. If you discover a leak or unusual activity, change your credentials promptly and report it through a support ticket.

There is no limit on the number of devices that can be online at the same time. The subscription is for the account holder’s own devices and does not grant resale rights. Renting or reselling subscriptions, sharing accounts or subscription links with others, and repackaging the service as a public access resource are prohibited.

Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. See subscription pricing for prices and data allowances. Check the selected product and order details before use.

Lawful Use Requirements

Users must comply with the laws and regulations of their location and any regions involved in their use of the service, as well as the rules of the websites or apps they access. Using the service for fraud, infringement, malicious attacks, distributing unlawful content, or other illegal acts is prohibited.

Abusive activities that affect normal network operation are prohibited, including unauthorized system access, malicious scanning, and destructive traffic transmission. Responsibility for account use will be determined based on the specific conduct and evidence. The absence of a device limit does not remove the obligation to use the service lawfully.

Billing and Refunds

You may request a full refund without giving a reason within 14 days of your first payment. To request a refund, sign in to the user panel and submit a request through the support ticket portal. Include the relevant order details so the payment record and refund request can be verified.

Payment methods are Alipay / WeChat / USDT. Submit requests using order records that can be verified as yours. Do not send passwords or full subscription links, which are account credentials, in support tickets. Refund progress will be discussed through the ticket system. The time it takes for funds to arrive depends on the payment provider’s processing and is not guaranteed by these terms.

Service Availability and Liability

Network connectivity may be affected by local networks, international links, device settings, maintenance, and third-party platform policies. VPNEJ does not guarantee a fixed connection speed, continuous availability, or ongoing access to specific content. If you encounter connection issues, use the Getting Started Guide to check your configuration, then report the issue through a support ticket.

Issues caused by a user’s device, exposed credentials, or changes to third-party services will be handled according to their actual cause. Maintenance or external network issues may result in route changes or temporary interruptions. These terms do not exclude any liability VPNEJ is required to assume by law or limit any rights users have under applicable law.

Account Termination and Changes to These Terms

In cases of unlawful use, resale or sharing, malicious attacks, or other serious violations of these terms, VPNEJ may restrict access, suspend a subscription, or terminate an account based on the circumstances. If you disagree with such action, you may submit an explanation and relevant records through a support ticket for review.

If these terms change due to service updates or legal requirements, the revised content will be published on this page and the last-updated month will be changed. Significant changes affecting subscription benefits will be announced in the user panel. Review any changes before continuing to use the service. If you have questions, submit a support ticket first. Changes to these terms do not affect existing obligations that must be fulfilled by law.