When does monthly plan data reset?
Monthly plan data resets on your activation date, not at the start of each calendar month. Check your plan status and data balance in the dashboard before scheduling large transfers.
Do data packs expire?
Data packs last until used and never expire. Choose ¥158/300GB, ¥358/1000GB or ¥658/3000GB. They do not reset monthly, and used data does not come back when a new month begins.
What happens if I upgrade a monthly plan mid-cycle?
The upgrade price difference is prorated for the remaining days. Select your new plan in the dashboard and check the amount shown in your order; do not assume it is simply the difference between the listed prices.
Which payment methods are supported?
Pay with Alipay, WeChat Pay or USDT. Select a plan in the dashboard and review your order before following the checkout instructions. After paying, return to the dashboard to check the order status. If anything looks unclear, submit the order details through a dashboard support ticket.
How do I request a refund?
This service offers a 14-day, no-questions-asked refund. Submit the relevant order and refund request through a dashboard support ticket. See the Terms of Service for full terms. Track progress through ticket replies and order records.
Do I need a separate plan for each device?
Use the service on unlimited devices at the same time. Windows, macOS, iOS, Android and Linux are supported. Unlimited devices does not mean unlimited data, so choose an allowance based on actual usage across your devices and check your remaining data in the dashboard.