SUPPORT / TICKETS
Submit account, subscription, connection, and refund questions through a ticket in your user panel. Describe when the issue occurred, then add troubleshooting results to the same ticket to keep the full history together.
CONTACT CHANNELS
Response times depend on the ticket queue and how long it takes to investigate the issue. No fixed response time is offered. Check your user panel for replies after submitting a ticket.
Use tickets for account questions, connection troubleshooting, order checks, and refund requests. Sign in to the relevant account, open the tickets page, describe the issue, and submit it. Add information and check replies in the same ticket.
Open the tickets page →No support email address is currently listed. Submit account and billing questions through a ticket in your user panel. Email support and email response times are not offered on this page.
No Telegram contact account is currently listed. Contact support through a ticket in your user panel and check the ticket for updates. Real-time chat response times are not offered on this page.
ISSUE DETAILS
Include your operating system, client name, selected region and route type, and roughly when the issue occurred. Say whether the client cannot connect or a specific site is inaccessible after connecting, and include the complete error message.
If you have tried switching routes or networks, include the results. Keep relevant context in screenshots, but hide account credentials and subscription links.
Include the relevant order, selected plan, payment method, and status shown in your user panel. For data usage questions, you can attach a screenshot of the usage page and say whether you're asking about a monthly subscription reset or a data add-on balance.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into remaining days. Data add-ons stay valid until used and never expire.
This service offers a 14-day no-questions-asked refund. To request or check on a refund, include the relevant order and what you're requesting in a ticket for that account so it can be reviewed.
For refund eligibility and full details, read the Terms of Service. Payment methods: Alipay / WeChat Pay / USDT.
Read the Terms of Service →Do not include passwords, payment credentials, or complete subscription links in ticket messages. Treat subscription links as account credentials. Before attaching screenshots, hide any sensitive information.
BEFORE CONTACT
Sign in to your user panel, open the tickets page, and select the relevant ticket. Add information to the original ticket so the issue, troubleshooting steps, and replies stay together. Do not submit another ticket for the same issue.
No email address is required. Create an account with a username and password. Keep your login details safe, then use a ticket in your user panel for service questions.
Find client downloads in your user panel. Windows / macOS / iOS / Android / Linux are supported. Check the instructions for your platform in the panel; if this is your first setup, start with the Getting Started Guide.
For initial setup, read the Getting Started Guide. For region and route selection, see the Global Nodes page. For streaming platform region detection and access issues, read the Streaming Guide. If the issue persists, add the steps you've already tried to your ticket.